If you are not happy with your purchase, you may return it within 30 days of delivery for exchange or refund. Please ensure that the returned items are in the original condition, unused and unwashed otherwise the refund/exchange will not be issued and processed. The amount refunded for returned items excludes actual Shipping & Handling(S&H) unless the return/exchange is the result of our error.
Mail your returns to:
c/o Returns Department
4502 Brickell Privado Street
Ontario, CA 91761
Please make sure that you use tracking service when you return your purchase to us. If you wish, you could request us to email/mail you a pre-paid UPS return label by emailing customer service at email@example.com. The cost of the return label would depend on the number and type of items you'd be returning.
The amount refunded for returned items exclude discounts/coupons.
Please email customer service at firstname.lastname@example.org and let us know the issue that you have with your order and we'd be happy to resolve it. Please do not wash or try to fix problem(s) with the product that you received. Washed items are not returnable and exchangeable under any circumstances.
Eligible for full refund, including Shipping & Handling(S&H), if cancelled prior to order fulfillment.
Return your original item(s) and include a note in the package with the name of the item(s) that you'd like to receive in exchange.
There will be $11 per package/shipment charge for all refused deliveries. This charge will be deducted from the refund.
There will be $11 per package/shipment charge on undeliverable orders. This charge will be deducted from the refund.